FAQ

I’m getting an error “Can’t read license” when opening the PDF file. How can it be resolved?

The message “Can’t read license” appears when you try to open the PDF file with a PDF viewer that is not compatible with the used licensing technology. In order to view the purchased products you must use the latest desktop version of Acrobat Reader that can be downloaded for free from the official website. The mobile version of Acrobat Reader or built-in browser PDF readers don’t support this feature.

Follow these simple steps in order to solve the issue:

1. Save file on your computer. Save the PDF files with the purchased products on your desktop computer. The download link will be available immediately after purchasing the product. We also send an email with the links to download all purchased products. Check you Spam folder if you can’t find the email in Inbox.

2. Install Acrobat Reader. Install the latest version of Acrobat Reader that can be downloaded for free here – https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html.

3. Open the file. Select the PDF file with the product you want to open and click on the right button of your mouse to get a context menu. Select Open with… -> Adobe Acrobat DC. The file will open.

If you are still experiencing any issues opening the files, please contact us for assistance. We are happy to help.

Is there an age requirement for the OSHA 10?

No. There is no minimum age requirement to participate in Outreach Training Program classes.

Does OSHA require the 10- and 30-hour courses?

No. The OSHA 10 and OSHA 30 training courses are voluntary. OSHA recommends outreach courses as an orientation to occupational safety and health for workers. However, some states enacted laws mandating the training. Also, some employers, unions, organizations or other jurisdictions may also require this training.

How do I get an OSHA card?

OSHA-authorized training providers issue student course completion cards to individuals that successfully complete an OSHA Outreach Training Program. The Outreach Training Program offers 10-hour or 30-hour classes for Construction, General Industry, Maritime, and a 15-hour class for Disaster Site Worker. In order to obtain an OSHA card, an individual must attend and successfully complete the entire class, including all requisite topics and the minimum number of contact hours. An OSHA card is not considered a certification or license.

Who should take a 10- or 30-hour courses?

The 10-hour course is intended for entry level workers. The 30-hour program is for workers with some safety responsibility.

What is an electronic certificate of completion?

Once you passed the final exam, you will be able to download and print an Electronic Certificate of Completion from the training provider. The electronic certificate is not your official document; it is provided only as proof that you took the course until you get your official OSHA 10 Training Course Completion Card in the mail. However, the certificate may be acceptable by your requiring authority for allowing you on the jobsite before your OSHA 10 Card arrives. Check with your requiring authority to find out if this is the case or not.

When will I receive my OSHA 10 card?

Once you passed the final exam, the required documents are submitted to OSHA by the training provider to issue your OSHA 10 Training Course Completion Card. It takes up to six weeks for the card to arrive to your training provider. After that the card is mailed to you by the training provider. Be patient and allow 6-8 weeks for these steps to take place.

How do I replace my OSHA 10 card?

OSHA does not maintain student records for training conducted by other organizations or by authorized outreach trainers. In order to obtain transcripts or copies of course completion documents such as student course completion cards, you must contact the original training provider. Replacement student course completion cards for OSHA 10-hour Outreach Training Program classes cannot be issued for training completed more than three years ago. Only one replacement card may be issued per student per class.

If you successfully completed your OSHA 10 Training Course using any OSHA10Answers™ products, you should order a replacement card here.